While the test is running, the time remaining and test result for each component display on the screen.On the HP PC Hardware Diagnostics (UEFI) main menu, click omponent Tests.Turn on the computer and immediately press Esc repeatedly, about once every second.Hold the power button for at least five seconds to turn off the computer.
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details Meanwhile, I suggest you run a hardware test on the audio card using the below steps: Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.ĭid you connect an alternate headphone or an external set of speakers to check if that works fine?Īlso, Did the accident cause any physical damage? If yes, is your device covered by any accidental damage protection warranty?
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:Ĭlick here for steps on finding the information we need!
